Privacy Policy

1. Who We Are

This website is operated by an independent ticket booking agency specialising in timed-entry reservations for Park Güell, Barcelona. We act as an intermediary between visitors and authorised ticketing operators.

2. Data We Collect

To process your ticket booking, we collect only the information strictly necessary:

• Full name — to identify the lead booker
• Email address — to deliver your tickets and booking confirmation
• Phone number — for urgent booking-related communications only
• Language preference — to match your audio guide or guided tour language
• Visit date and ticket quantities — to complete the reservation

We do not collect any financial or credit card data. All payments are processed by PCI-DSS compliant, SSL-encrypted third-party payment gateways.

3. How We Use Your Data

Your personal data is used solely for the following purposes:

• Processing and confirming your ticket reservation
• Delivering your entry tickets via email
• Contacting you in relation to changes or issues with your booking
• Complying with our legal obligations under applicable EU law

We do not use your data for marketing purposes without your explicit, separate consent.

4. Data Sharing

Your personal data is shared only with the official monument management body or authorised ticketing operators, strictly to secure and issue your entry tickets.

We never sell, rent, or trade your personal data to any third party for commercial or marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the booking and comply with applicable legal obligations (generally up to 12 months after your visit date), after which it is securely deleted.

6. Cookies

We use essential cookies to ensure the website functions correctly, and analytical cookies to understand how visitors interact with our site. Non-essential cookies are only activated after your consent. You may withdraw consent at any time via your browser settings.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restriction — request that we limit processing of your data
• Right to portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests

To exercise any of the above rights, contact us at: [email protected]. We will respond within 30 days.

8. Legal Basis for Processing

We process your personal data on the basis of contractual necessity (Art. 6(1)(b) GDPR). Where applicable, we rely on legal obligation (Art. 6(1)(c) GDPR) for retention requirements.

9. Contact

For any questions about this Privacy Policy, contact us at: [email protected]